Thank you for choosing our AI Stickers Generator. We want to ensure your satisfaction with our service. This Refund Policy outlines our guidelines regarding refunds for unused credits.
Credit-Based System
Our service operates on a credit-based system where:
- 1 credit = 1 sticker generation
- Credits are purchased in packages
- 5 free credits are provided upon signup for testing purposes
Refund Eligibility
We offer refunds for unused credits if you are not satisfied with our service. Once a credit has been used to generate a sticker, it is considered consumed and is not eligible for a refund.
Free Credits
The 5 free credits provided upon signup are promotional and not eligible for refunds under any circumstances.
How to Request a Refund
To request a refund for your unused credits:
- Log in to your account
- Click the "Support" button in the left side menu
- In the dialog that opens, type "Refund Request" in the subject field
- Select "Billing" from the category dropdown
- In the message field, briefly explain the reason for your refund request
- Submit the request
Refund Processing
Upon approval of your refund request:
- Refunds will be processed within 5-7 business days
- The refund will be issued to the original payment method
- You will receive an email confirmation once the refund has been processed
Exceptions
We reserve the right to decline refund requests in cases of:
- Suspected fraudulent activity
- Violation of our Terms of Service
- Requests made more than 30 days after purchase
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at info@stickersai.app.