Stickers AI LogoStickers AI

Refund Policy

Last Updated: April 27, 2025

Thank you for choosing our AI Stickers Generator. We want to ensure your satisfaction with our service. This Refund Policy outlines our guidelines regarding refunds for unused credits.

Credit-Based System

Our service operates on a credit-based system where:

  • 1 credit = 1 sticker generation
  • Credits are purchased in packages
  • 5 free credits are provided upon signup for testing purposes

Refund Eligibility

We offer refunds for unused credits if you are not satisfied with our service. Once a credit has been used to generate a sticker, it is considered consumed and is not eligible for a refund.

Free Credits

The 5 free credits provided upon signup are promotional and not eligible for refunds under any circumstances.

How to Request a Refund

To request a refund for your unused credits:

  1. Log in to your account
  2. Click the "Support" button in the left side menu
  3. In the dialog that opens, type "Refund Request" in the subject field
  4. Select "Billing" from the category dropdown
  5. In the message field, briefly explain the reason for your refund request
  6. Submit the request

Refund Processing

Upon approval of your refund request:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to the original payment method
  • You will receive an email confirmation once the refund has been processed

Exceptions

We reserve the right to decline refund requests in cases of:

  • Suspected fraudulent activity
  • Violation of our Terms of Service
  • Requests made more than 30 days after purchase

Contact Us

If you have any questions regarding our refund policy, feel free to contact us at info@stickersai.app.